Delivery and installation

The expected delivery time for your product can be found on the product page. For most products, orders placed before 11 p.m. will be delivered the next day. For pre-orders, you can expect delivery on the release date.
If you order during opening hours and choose to collect your order from the store, it will be ready for you within 30 minutes. If the product is not in stock, we will ensure it is ready for collection in the store within 1 to 2 days.

You can find the status of your order in your account overview. As soon as your parcel is ready for dispatch, you will receive a track & trace email. Through this email, you can see the current status and the expected delivery time.

Parcel: if you are not at home for the first delivery attempt of your parcel, your order will be delivered the next day to the nearest collection point. Would you prefer a different delivery day? You can easily arrange this via the Bpost or PostNL app.

For large products, such as a fridge, washing machine or TV, you will receive an email from the carrier on the day of delivery with a time slot. Using the scheduling tool in this email, you can easily change your delivery time. If it is not possible via the scheduling tool, then we are unfortunately unable to change it either.

If delivery is still not successful after two attempts, the product will be returned to MediaMarkt. Your order will then be cancelled automatically and you will receive your refund within an average of 8 working days.

You can place your order via the MediaMarkt webshop and then collect it from one of our stores. To do this, select “Pick up in store” at checkout. If the product is in stock and you order within opening hours, we will have it ready for you within 30 minutes. If the product is not immediately available in the store, we will ensure it is ready for collection within 1 to 2 working days.

You can easily and free of charge hand in your old (broken) appliance when you buy a new one. This can be done in several ways, depending on the size of the appliance and your personal preference. Here you can read all the details and the necessary information.

The expected delivery time for your product is shown on the product page. For most products, if you order before 11 p.m., it will be delivered the next day. For pre-orders, you can expect delivery on the release date. If you order during opening hours and choose to collect your order from the store, it will be ready for you within 30 minutes. If the product is not in stock, we will ensure it is ready for collection in the store within 1 to 2 days.

All orders from €50 are delivered free of charge. Scheduled deliveries are also free, except when you choose a specific time slot or an evening delivery. Are you ordering for less than €50? If you are a myMediaMarkt member, your parcels will still be delivered to your home free of charge.

You can find the status of your order in your account overview. As soon as your parcel is ready for dispatch, you will receive a track & trace email. Through this email, you can see the current status and the expected delivery time.

We deliver products to all addresses in Belgium. For parcels, you also have the option to collect them from a collection point (for orders up to €1,000) or from a MediaMarkt store. All products are delivered up to and including the fourth floor, even if there is no lift. Very large or heavy products, such as American-style fridge freezers or items that do not fit through the stairwell in their packaging, are an exception to this.
In addition to delivering your product(s), we also offer extra delivery services. For example, we can connect your washing machine, install a built-in fridge, or take away and recycle your old appliance.

Only for orders over €500 that are delivered by DHL is extra verification required. DHL will send you a track & trace code by email as part of the two-factor authentication. You must show this code to the driver in order to receive your parcel.

First, check your spam or junk mail folder. If the email is not there either, install the DHL app. Use the same email address as you used for your order. This way, you can view your QR code via track & trace in the app.

During checkout, you can choose delivery within a specific time slot for a small additional fee. This service is available for almost all products, with a few exceptions. For example, it is not possible to select a time slot for the delivery of large appliances on Sundays in combination with premium installation.

If you buy a new appliance, you can easily hand in your old (or broken) one free of charge. You can do this in several ways, depending on the size of the appliance and your personal preference. You’ll find all the details and preparation tips on our information page.

For small products under €1,000, you can choose a nearby collection point during the ordering process. As soon as your order is ready, you will receive a message from the carrier. Your parcel will remain available at the collection point for 7 days.

Parcel: if you are not at home for the first delivery attempt of your parcel, your order will be delivered the next day to the nearest collection point. Would you prefer a different delivery day? You can easily arrange this via the Bpost or PostNL app.

For large products, such as a fridge, washing machine or TV, you will receive an email from the carrier on the day of delivery with an estimated time slot. You can easily change your delivery time via the scheduling tool in this email. If it is not possible to change it via the scheduling tool, then unfortunately we are also unable to adjust it.

If delivery is still unsuccessful after two attempts, the product will be returned to MediaMarkt. Your order will then be cancelled automatically and you will receive your refund within an average of 8 working days.

Have you still not received your parcel? Here’s what you can do:

1. Wait a little longer to see if the delivery driver comes by. Sometimes the driver scans several parcels at once and rings your doorbell later in the day.
2. Check in your track & trace where your parcel has been delivered. If you were not at home, it may have been delivered to your neighbours or to a collection point.
3. Ask your neighbours whether they accepted the parcel for you. Have you tried all of this and still not received your parcel? Then please contact MediaMarkt customer service via the contact form as soon as possible. Do this within 7 days of the original delivery date. We will be happy to help you further.

Our apologies for the damage caused to your home. If any damage has occurred, you must inform us within 48 hours. To get a complete picture of the situation, we kindly ask you to share the following information with us via our contact form: the order number, a description of how the damage occurred, two detailed photos of the damage, and one overview photo of the damage. We would also like to receive the total surface area in m². You can add the photos as attachments in the contact form.

Has your parcel still not been delivered? You can follow the latest updates on your order via track & trace in your account. Also check whether you have received an email from us, as delivery may sometimes take place on a different day. In the case of a delay of 1 to 2 days, we recommend contacting the delivery partner directly, as they have the most up-to-date status.

Is there a delay of more than 2 days? Then please contact us via the contact form. Let us know as soon as possible, and no later than 7 days after the original order date.

In some cases, you can change the delivery address via the email from the carrier. If this is not possible, please fill in our contact form and include both the old and the new delivery address. Make sure you use the same email address you used when placing the order. We cannot guarantee that the address can still be changed, but we will do our best to arrange this with the carrier.

Please note: unfortunately, it is not possible to change the delivery address for Bpost deliveries.

You can change the delivery time via the email you receive from the carrier. If it is no longer possible to do so in this way because the carrier is already on the way or the schedule has been finalised, then unfortunately we are also unable to change it for you.

For delays of up to two days, we recommend contacting our delivery partners directly, as they have the most recent information and can assist you the quickest. If your delivery is delayed by more than two days, you can contact us via our contact form.

Have you placed an order for multiple products? They may be delivered in separate shipments. If you have only received one track & trace code, or you have been waiting a while for the missing product, please contact us via our contact form.

If you want to know exactly what should be included with the product, check the product page under the heading “Package contents”. This allows you to verify whether the missing part should indeed have been included. Is something really missing? Then please contact us via the contact form.

Is it only the manual that’s missing? You can often find it at www.gebruikershandleiding.com, as unfortunately we are unable to send manuals separately.

It should of course never happen that a damaged product is delivered. If your product has been delivered with damage, you must inform us within 24 hours. To get a complete picture, we kindly ask you to share the following information with us via our contact form:

• Order number
• 2 detailed photos of the damage
• One overview photo of the damage
• If available, a photo of the packaging material and the shipping label

You can add the photos as attachments in the contact form. When large products are delivered, make sure you untick the box stating “delivery without damage” when you sign for receipt of the product.

No, this is not possible. Please place your order via our online shop and select ‘Collect in store’ when checking out.

You can order your product(s) in our online shop and collect them from one of our MediaMarkt stores. To do this, select ‘Collect in store’ when completing your order. If the product is in stock and you order during opening hours, we will have it ready for you within 30 minutes. If the product is not immediately in stock, it will first be sent from our central warehouse to the store. This usually takes 1 to 2 days.

You can collect your order as soon as you have received our email with the subject “Your MediaMarkt order is ready!”. Please make sure you have the original QR code to hand (not a screenshot). You can find the QR code in the MediaMarkt app via ‘My Account’ > ‘My collection codes’ and also at the bottom of the email.

If the value of your order is higher than €250, please bring the following when collecting it:

• The original QR code (not a screenshot). You can find this in the confirmation email with the subject “Your MediaMarkt order is ready!” or in the MediaMarkt app under ‘My Account’ > ‘My collection codes’.
• A valid original identity document (not a copy). This can be an identity card or driving licence. The name on the identity document must match the name on the order.

Orders up to €250 can be collected by someone else. To do this, forward them the email containing the QR code. Screenshots of the QR code are not accepted.

You can check whether a product is available in a store on the product page. Just above the “I want to order” button, you can see the stock availability online and in a store. Select “Change store” to check availability at a store near you.

You can collect your order as soon as you have received our email with the subject “Your MediaMarkt order is ready!”. Please make sure you have the original QR code to hand (not a screenshot). You can find the QR code in the MediaMarkt app via ‘My Account’ > ‘My collection codes’ and also at the bottom of the email.

On the product page, you can easily see which installation services are available for the product you have chosen. Please note that products sold via the marketplace do not include installation options. You can see whether a product is sold via the marketplace just below the product price.

We offer additional delivery and installation services for certain products, such as washing machines, tumble dryers and televisions. This ensures that they are placed indoors at the desired location, connected or installed, mounted and/or built in. Select this option on the product page or in your shopping basket. You can find up-to-date information and prices on the product page of the chosen product.
Please note that products sold via the marketplace do not include installation options. You can see whether a product is sold via the marketplace just below the product price.

If the installation has not been fully completed and you only notice this after the delivery staff have left, first check which service you purchased and what exactly is included. Does the missing part of the installation fall within the agreed service? If so, please contact the carrier directly to have this checked.

Do you still have questions afterwards? Then you can always contact us via the contact form.

On the product page, you can easily see which installation services are available for the white goods product you have chosen. Please note that products sold via the marketplace do not include installation options. You can see whether a product is sold via the marketplace just below the product price.