As a consumer, meaning a natural person who purchases a product for private use and not for professional use, you enjoy a statutory two-year warranty on your product. During this period, you are entitled to free service if the product becomes defective during normal use.
What does this mean?
If your product becomes defective within these two years, without an external cause (i.e., not due to a fall, impact, liquid, or other external damage), we will look for a suitable solution. This could be:
Note: Some manufacturers (brands) offer a longer commercial warranty (standard or after registration, which you must complete yourself).
This ensures you receive a product that works properly.
Not sure if the defect is covered by the warranty? No problem. We will first perform a diagnosis. If the defect turns out to be out of warranty, you will receive a clear quote from us. Please note that there are always minimum costs, even if you decide not to have the repair carried out. These costs cover diagnosis, administration, travel/transport, etc. For business customers, the warranty terms and conditions set out in the general terms and conditions for business customers apply.
