Exchanges and returns
Arrange it yourself quickly
Frequently asked questions
At MediaMarkt, you can return your purchase for free for 30 days. You can do this both online and in any of the 29 MediaMarkt stores. Products purchased via external sellers (Marketplace) have their own return policy. For more information on this, please contact [email protected].
If your product meets the return policy and the desired product is in stock at the store, you can exchange it immediately. If it's a large item like a washing machine or refrigerator, please contact us via the contact form.
You can return a product purchased from MediaMarkt at any store or by mail within 30 days of receipt, provided it meets the following requirements:
- The product is complete with all accessories,
- It is in perfect condition,
- It is in its original packaging, where reasonably possible.
You may examine and test the product just as you would in the store. For example, you may look at a deep fryer from all angles, but you must not use it if you intend to return it.
We ask that you return the product in a condition that allows us to give it a second life via the MediaMarkt Outlet. In this way, we contribute together to the sustainable use of electronics.
The following products and services cannot be returned:
- Video media, audio media, and software with a broken seal (such as CDs, DVDs, games)
- Trading cards (such as Pokémon, Disney Lorcana & One Piece) purchased in one of our stores.
- Services or subscriptions that have been used
- Prepaid packages
- Personalized products
- Telecom subscriptions taken out in-store, as well as remote telecom subscriptions where the statutory 14-day cooling-off period has expired.
- Sealed products that cannot be returned for health protection or hygiene reasons and whose seal has been broken
- Hygiene products such as toothbrushes and pet products that have been used
The following products and services can only be returned in-store:
- E-scooters, e-bikes, hoverboards
MediaMarkt reserves the right to assess returned purchases. If, during this assessment, MediaMarkt determines that the product is damaged or that additional work is required to make it resellable (such as repackaging/sealing, replacing missing parts, or relabeling), MediaMarkt may apply a depreciation. The depreciation applied will be equal to the costs MediaMarkt incurs to restore the product to a suitable condition for resale.
You can return a product purchased from MediaMarkt to any store or send it back by mail.
1. Return in-store (excluding Marketplace products)
- Bring your product, complete and in its original packaging, to one of our stores.
- We will check the product in-store and assist you immediately. You can receive a refund, exchange the product for another one, or have it repaired.
2. Return by mail (Packages and TVs up to 45 inches; excluding Marketplace products)
- Register your return via our online return portal.
- After registering, you will receive an email containing the shipping label and instructions.
Prepare your product for shipping:
- Pack it securely, you are responsible for ensuring it arrives in good condition.
- Check that the product is complete and includes all accessories.
- Remove any personal data or accounts where necessary (such as Google Lock or Apple’s "Find My iPhone").
- If using the original packaging, remember to remove the old shipping label.
3. Home pickup (large or heavy appliances, such as washing machines or TVs larger than 45 inches)
Large and heavy appliances that we delivered to your home cannot be returned in-store. We will collect these products from you free of charge. Schedule a pickup appointment via our contact form.
4. Marketplace products (not sold by MediaMarkt directly)
Did you purchase a product with an order number starting with "01241"? If so, it was ordered via the Marketplace from one of our external partners.
Registered customers can contact the seller regarding their return request via "My Account". Non-registered customers can request a return label by emailing [email protected].
Unfortunately, it is not possible to return a Marketplace order to a MediaMarkt store.
Did you purchase a product with an order number starting with "01241"? If so, the order was placed via the Marketplace with one of our external partners.
Registered customers can contact the seller regarding their return request via "My Account". Customers who are not registered can request a return label by sending an email to [email protected].
Unfortunately, it is not possible to return a Marketplace order to a MediaMarkt store.
The following products and services cannot be returned:
- Video and audio media and software with a broken seal (such as CDs, DVDs, and games)
- Trading cards (such as Pokémon, Disney Lorcana & One Piece) purchased in one of our stores
- Services or subscriptions that have been used
- Prepaid packages
- Personalized products
- Telecom subscriptions taken out in-store, as well as remote telecom subscriptions where the statutory 14-day cooling-off period has expired
- Sealed products that cannot be returned for health protection or hygiene reasons and have had their seal broken
- Hygiene products (such as toothbrushes) and pet products cannot be returned if they have been used
The following products and services can only be returned in-store:
- Electric scooters, e-bikes, and hoverboards
Online purchase
- You will automatically receive the invoice by email as soon as your order has left our warehouse.
- You can easily find your invoice in your account overview under "My Order." When you open your order details, you can download a digital copy using the "Request Invoice" button.
In-store purchase
- You received an invoice or receipt in-store. Have you lost the invoice for your in-store order? You can contact us via our contact form.
Register return
You can return a product purchased from MediaMarkt to any store or send it back by mail.
1. Return in-store (excluding Marketplace products)
- Bring your product, complete and in its original packaging, to one of our stores.
- We will check the product in-store and assist you immediately. You can receive a refund, exchange the product for another one, or have it repaired.
2. Return by mail (Packages and TVs up to 45 inches; excluding Marketplace products)
- Register your return via our online return portal.
- After registering, you will receive an email containing the shipping label and instructions.
Prepare your product for shipping:
- Pack it securely, you are responsible for ensuring it arrives in good condition.
- Check that the product is complete and includes all accessories.
- Remove any personal data or accounts where necessary (such as Google Lock or Apple’s "Find My iPhone").
- If using the original packaging, remember to remove the old shipping label.
3. Home pickup (large or heavy appliances, such as washing machines or TVs larger than 45 inches)
Large and heavy appliances that we delivered to your home cannot be returned in-store. We will collect these products from you free of charge. Schedule a pickup appointment via our contact form.
4. Marketplace products (not sold by MediaMarkt directly)
Did you purchase a product with an order number starting with "01241"? If so, it was ordered via the Marketplace from one of our external partners.
Registered customers can contact the seller regarding their return request via "My Account". Non-registered customers can request a return label by emailing [email protected].
Unfortunately, it is not possible to return a Marketplace order to a MediaMarkt store.
Yes, you can return your product to one of our stores, with the exception of Marketplace products.
Did you pay in cash? In our stores, we'll refund amounts up to €500 in cash. If the amount is more than €500, or you didn't pay in cash, we'll refund the amount to your account.
Did you purchase a product with an order number starting with "01241"? If so, the order was placed via the Marketplace with one of our external partners.
Registered customers can contact the seller regarding their return request via "My Account". Customers who are not registered can request a return label by sending an email to [email protected].
Unfortunately, it is not possible to return a Marketplace order to a MediaMarkt store.
Large or heavy appliances delivered to your home cannot be returned to a MediaMarkt store. We will collect these products from your home in Belgium free of charge. Please contact us via the contact form to see which products are involved and to schedule a collection. Once the product has been inspected at our logistics center and is found to meet the return policy, we will refund the purchase price, including any installation costs.
You may have placed the order using a different MediaMarkt account. Log in with the email address you originally used to purchase the product. You'll automatically receive the invoice by email as soon as your order leaves our warehouse. So be sure to check your inbox (and spam folder).
If you can't find your order there either, please contact us via the contact form.
Returns & Refund policy
You can return a product purchased from MediaMarkt at any store or by mail within 30 days of receipt, provided it meets the following requirements:
- The product is complete with all accessories,
- It is in perfect condition,
- It is in its original packaging, where reasonably possible.
You may examine and test the product just as you would in the store. For example, you may look at a deep fryer from all angles, but you must not use it if you intend to return it.
We ask that you return the product in a condition that allows us to give it a second life via the MediaMarkt Outlet. In this way, we contribute together to the sustainable use of electronics.
The following products and services cannot be returned:
- Video media, audio media, and software with a broken seal (such as CDs, DVDs, games)
- Trading cards (such as Pokémon, Disney Lorcana & One Piece) purchased in one of our stores.
- Services or subscriptions that have been used
- Prepaid packages
- Personalized products
- Telecom subscriptions taken out in-store, as well as remote telecom subscriptions where the statutory 14-day cooling-off period has expired.
- Sealed products that cannot be returned for health protection or hygiene reasons and whose seal has been broken
- Hygiene products such as toothbrushes and pet products that have been used
The following products and services can only be returned in-store:
- E-scooters, e-bikes, hoverboards
MediaMarkt reserves the right to assess returned purchases. If, during this assessment, MediaMarkt determines that the product is damaged or that additional work is required to make it resellable (such as repackaging/sealing, replacing missing parts, or relabeling), MediaMarkt may apply a depreciation. The depreciation applied will be equal to the costs MediaMarkt incurs to restore the product to a suitable condition for resale.
Yes, if your product meets the return policy, you'll receive a full refund. If the product doesn't meet the policy (for example, if there are signs of wear or damage), MediaMarkt may apply a depreciation. This happens if we have to incur additional costs to give the product a second life.
The following products and services cannot be returned:
- Video media, audio media, and software with a broken seal (such as CDs, DVDs, games)
- Services or subscriptions that have been used
- Prepaid packages
- Personalized products
- Telecom subscriptions taken out in-store, as well as remote telecom subscriptions for which the statutory 14-day withdrawal period has expired
- Sealed products that cannot be returned for health protection or hygiene reasons and whose seal has been broken
- Hygiene products such as toothbrushes and pet products cannot be returned if they have been used.
The following products and services can only be returned in-store:
- E-scooters, e-bikes, hoverboards
Some products, such as razors and toothbrushes, are sealed. This allows you to see what the product looks like, and allows us to verify its unopened condition upon return. If the seal is broken, we cannot accept returns.
You can inspect and test the product as you would in a store. For example, you can inspect a deep fryer from all sides, but don't use it if you still want to return it. We ask that you return the product in such a way that we can give it a second life through the MediaMarkt Outlet. This way, we contribute together to the sustainable use of electronics.
You can return a product purchased from MediaMarkt to any store or send it back by mail.
1. Return in-store (excluding Marketplace products)
- Bring your product, complete and in its original packaging, to one of our stores.
- We will check the product in-store and assist you immediately. You can receive a refund, exchange the product for another one, or have it repaired.
2. Return by mail (Packages and TVs up to 45 inches; excluding Marketplace products)
- Register your return via our online return portal.
- After registering, you will receive an email containing the shipping label and instructions.
Prepare your product for shipping:
- Pack it securely, you are responsible for ensuring it arrives in good condition.
- Check that the product is complete and includes all accessories.
- Remove any personal data or accounts where necessary (such as Google Lock or Apple’s "Find My iPhone").
- If using the original packaging, remember to remove the old shipping label.
3. Home pickup (large or heavy appliances, such as washing machines or TVs larger than 45 inches)
Large and heavy appliances that we delivered to your home cannot be returned in-store. We will collect these products from you free of charge. Schedule a pickup appointment via our contact form.
4. Marketplace products (not sold by MediaMarkt directly)
Did you purchase a product with an order number starting with "01241"? If so, it was ordered via the Marketplace from one of our external partners.
Registered customers can contact the seller regarding their return request via "My Account". Non-registered customers can request a return label by emailing [email protected].
Unfortunately, it is not possible to return a Marketplace order to a MediaMarkt store.
Absolutely. You can return all the products in your order separately. You can indicate which product you'd like to return on the online returns form.
If you return a product purchased with a service, the service itself will not be refunded if it has already been performed. The service has already been provided and is part of the order.
Did something go wrong during the service? We will work with you to find a suitable solution.
Do you have any questions about your specific situation? Please feel free to contact us via the contact form.
- Return in store: If you paid for your product with a voucher, you'll receive a new voucher immediately in our store. Do you want to return a purchase made with a myMediaMarkt voucher? Then click here.
- Collect from home: Once we've processed your return, you'll receive a new digital voucher by email within 8 days.
Return process
You can return a product purchased from MediaMarkt to any store or send it back by mail.
1. Return in-store (excluding Marketplace products)
- Bring your product, complete and in its original packaging, to one of our stores.
- We will check the product in-store and assist you immediately. You can receive a refund, exchange the product for another one, or have it repaired.
2. Return by mail (Packages and TVs up to 45 inches; excluding Marketplace products)
- Register your return via our online return portal.
- After registering, you will receive an email containing the shipping label and instructions.
Prepare your product for shipping:
- Pack it securely, you are responsible for ensuring it arrives in good condition.
- Check that the product is complete and includes all accessories.
- Remove any personal data or accounts where necessary (such as Google Lock or Apple’s "Find My iPhone").
- If using the original packaging, remember to remove the old shipping label.
3. Home pickup (large or heavy appliances, such as washing machines or TVs larger than 45 inches)
Large and heavy appliances that we delivered to your home cannot be returned in-store. We will collect these products from you free of charge. Schedule a pickup appointment via our contact form.
4. Marketplace products (not sold by MediaMarkt directly)
Did you purchase a product with an order number starting with "01241"? If so, it was ordered via the Marketplace from one of our external partners.
Registered customers can contact the seller regarding their return request via "My Account". Non-registered customers can request a return label by emailing [email protected].
Unfortunately, it is not possible to return a Marketplace order to a MediaMarkt store.
You can find the status of your return in the track & trace section. Once the product has been delivered to us, we will process it within one business day. After processing, we will send you a confirmation email and initiate the refund. We will notify you again once the refund has been processed. You will also receive your credit note in that email.
In-store returns: If you return your product to the store and it meets the return policy, we'll refund your purchase price immediately. Amounts over €500 will always be refunded to your bank card for your and our protection.
Home pickup: Once we've processed your return, we'll refund you within 5 business days. Refunds are always made using the same method you used to pay for the product. The time it takes to reach your account depends on your payment method:
- Bancontact: 2-3 days
- Credit card: 8 days
- Gift card/e-voucher: 8 days (you will receive a new digital gift card by email)
Return extra large products
To ensure a smooth pickup of a large item, you can make the necessary preparations yourself:
- Read the email from the carrier. It contains product-specific instructions for transporting the item.
- Make sure there's enough space and that you remove any fragile items, such as a shoe cabinet, mirror, or stair gate.
Large and heavy appliances that we've delivered to your home cannot be returned to the store. We'll pick these up free of charge. Schedule a pickup appointment via our contact form.
Did you not find an answer to your question?
Call with us
Our customer care agents are here to help. Keep your order number on hand. Opening hours: Mon-Sat: 8u - 20u, Sun: 10u - 19u.
> Call us on 0280 86816
Call us
Our customer service employees are happy to assist you.*
Please have your order number ready.
Opening hours: Mon-Sat: 8 a.m. - 8 p.m.
Our opening hours vary on public holidays.