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Make an appointment with your personal MediaMarkt advisor!

Store employee points something out to a smiling customer while holding a tablet.

Do you want to buy a product, but still have questions? Then make an appointment with one of our specialists in the store. With an appointment, you won't just walk into our store; we are prepared for your visit. Your personal MediaMarkt advisor is aware of your question before you enter the store.

This service is completely free, and you are not obliged to make a purchase.

Make an appointment with a specialist

How does shopping by appointment work?

  1. Make an appointment

    Choose a day and time, let us know your preferences, and we'll do the rest.

    Make an appointment
  2. We find the right expert

    The advisor best suited to your question is ready to assist you.

  3. Walk into the store and get immediate assistance

    No waiting times, enter prepared, leave satisfied!

Frequently asked questions

  • Where do I check in at the store for my appointment?

    Go to customer service in the store of your choice to check in with your appointment number. One of our employees will then take you to the department to assist you further.

  • Can I reschedule or cancel my scheduled appointment?

    Yes, that is possible. Click on "Open or change appointment" in the appointment confirmation you received. From here, you can change the date and time of your appointment or cancel the appointment.

  • I cannot find the right product category. What can I do?

    No worries! Choose the main category that best matches the product you want to buy and, at the end of the process, add a comment in the comments field about exactly which product you would like advice on.