Frequently asked questions about myMediaMarkt

You can easily sign up via the website, app or in-store.

• Via the website: You can register here.
• Via the app: Download the app here and sign up.
• In-store: Our colleagues will be happy to help you register. Click here.

For every euro you spend, you receive 1 point. You can exchange your points for discount vouchers. All your receipts are also stored in your myMediaMarkt account, and all your parcels are delivered to your home free of charge. Curious about all the benefits? Have a look at this page and sign up!

You earn points with every purchase. Make sure to scan your QR code or that you are logged in to your myMediaMarkt account so your points are added automatically. After the 30-day return period, you can exchange them for a coupon.

You do not earn points for purchases made on MediaMarkt Marketplace or MediaMarkt Outlet. Points are calculated based on the purchase amount, so you will not receive points for subscriptions, insurance, or other services.

You can redeem your points through your myMediaMarkt account. In your account, click on ‘points’ and then at the bottom of the page on ‘redeem points’. There you will find your coupon under ‘my coupons’. Enter the coupon code with your next online purchase or select the coupon. For in-store purchases, simply have the coupon scanned at the checkout.

When redeeming the coupon, a minimum spend of four times the purchase value applies. For example, a coupon worth €20 requires a minimum purchase value of €80.

In 2024, we switched from MediaMarkt Club to myMediaMarkt and have asked you at the time to accept our new Terms and Conditions. If you didn't accept them, your account may have been downgraded or deleted. This was a legal requirement.

Good news: If you accepted the new terms, nothing has changed for you.

Your account is still active, but without myMediaMarkt benefits. You can upgrade it right now:

1. Log in to your account
2. Follow the instructions in the pop-up and accept the new Terms and Conditions in your email.
3. Your new myMediaMarkt account has been created.

You'll keep your online purchase history and receipts. Your points and in-store purchases won't be restored.

You may also receive our marketing emails. If you'd prefer not to, you can unsubscribe using the link at the bottom of any email.

Try deleting your cookies first. If it doesn't work, request a new password. Are you sure you have an account, but you don't receive a "forgotten password" email? Then see if you can create an online account by following the steps: log in with your myMediaMarkt pass. If this doesn't work, you can also contact us.

Request a new password via “Forgotten password”.

Change via your online account or app under “My profile”.

No, your QR code is only valid in Belgium. For foreign stores, a separate registration is required.

Change this yourself via your online account.

These can be viewed via your online account or the app.

Yes, in all Belgian MediaMarkt stores and in the webshop.

Yes, if they are your personal accounts. Contact our customer service and provide the email addresses.

In your account under “My orders” via the webshop and also in the app.

If you are a myMediaMarkt member, you won’t pay any delivery charges for your parcels! This is automatically applied in your shopping basket.

To update your details, simply follow the steps under "My details" in your profile.

Please note: you cannot change your email address.

It is possible to link old receipts to your account for up to 60 days after purchase. You can do this by going to your account via the website or app. In your account, click on “My orders,” then on “Register receipt,” and enter the details to link your receipt.

It is possible to add your receipt, unless it is from an external seller. In your myMediaMarkt account, go to “My purchases” and select “Register receipt".

If your receipt is visible in your account, you will receive the points once the 30-day return period has passed. You can then exchange these points for a coupon. If you still haven’t received your points after 30 days, please contact us using the contact form.

Add your receipt manually to receive your points. In your myMediaMarkt account, go to “My orders” and then “Register receipt,” and enter the required details. After 30 days, the points will be credited to your account.

You can subscribe or unsubscribe to the newsletter via your myMediaMarkt account under ‘Settings’.

You can also choose ‘Unsubscribe’ at the bottom of the newsletter itself.

When purchasing, have your QR code scanned or log in to order. Then points are automatically added. After 30 days (after the return period) you can exchange them for a coupon.

Go to “My points” in your profile to view your points balance and purchase history.

Points are only valid after 30 days (after the return period). After that, you can exchange them for a coupon.

Je krijgt geen punten voor aankopen gemaakt op MediaMarkt Marketplace of MediaMarkt Outlet. Punten worden berekend op basis van het aankoopbedrag. Je verdient dus geen punten op abonnementen, verzekeringen en andere services.

The validity of your points depends on the type of point:

• Base points: valid for 2 years.
• Event points: valid for 1 year.

Welcome points: you receive 250 points by signing up for myMediaMarkt.

Marketing points from third parties: you receive these points if you select “data sharing with partners” when you sign up. If you already have a myMediaMarkt account, go to ‘My profile’ and then to ‘Settings’ in your account, and enable ‘permission for third-party data processing’.

Minimum 5,000 points = € 20 coupon.

To view your coupons, go to your myMediaMarkt account. Under ‘Profile’, select “My vouchers” or “My coupons”.

You can redeem your points through your myMediaMarkt account. In your account, click on ‘points’ and then, at the bottom of the page, select ‘redeem points’. After this, you’ll find your coupon under ‘my coupons’. Enter the coupon code during your next online purchase or select the coupon. For in-store purchases, simply have the coupon scanned at the checkout.

When redeeming the coupon, a minimum spend of four times the purchase value applies. For example, a coupon worth €20 requires a minimum purchase value of €80.

A coupon is valid for only one month. Extension is not possible.

Your coupon may not work if one of the following situations applies to you:

1. The coupon is not linked to your account.
2. The coupon is not valid.
3. Your purchase does not meet the minimum value.
4. You are purchasing a service, such as a mobile phone subscription or insurance.

How can you check this?

1. Is the coupon linked to your account?
   If the coupon is linked to your account, you will find it in your myMediaMarkt account. Click on ‘My coupons’ and you should see your coupon there. If not, it is not linked to your account.
2. Is the coupon valid?
   The validity of the coupon is shown on the coupon itself: go to your myMediaMarkt account, click on ‘My coupons’, and you can check both the coupon and its validity.
3. Does your purchase reach the minimum value?
   You can only use a coupon for a minimum purchase value of €20.01.
4. Are you purchasing a service or buying from specific websites?
   You cannot use a coupon for:
   • Services (such as mobile phone subscriptions or insurance)
   • Products from external sellers
   • POSA products (gift cards, software licences, entertainment gift cards, etc.)
   
   You also cannot use a coupon if you are purchasing from the following websites:

• outlet.mediamarkt.be
• telefoonabonnementen.mediamarkt.be
  

After you have returned the product, the coupon you used will be reissued to your account within 24 hours. If you have not received it within 24 hours, please contact us via the contact form and mention your order number.