Delivery of your order
What service is provided when delivering my order?
When you purchase a product from the MediaMarkt webshop or in a MediaMarkt store, you can have it delivered to your home or office, for example.
We provide free doorstep delivery for large products such as major household appliances, kitchen appliances, and televisions. Here's what you can expect:
- We deliver up to the 4th floor if there is no elevator
- We deliver to the doorstep of your front door, if possible
- We will take your old appliance, provided it is empty, dry, clean, disconnected, and ready at the doorstep of your front door
At MediaMarkt, you can have your new appliance installed worry-free. Here's what you can expect:
- We'll carry your appliance upstairs to the 4th floor for you
- We'll place your appliance where you want it
- We'll connect the appliance to your existing inlet and outlet
- We'll level your appliance
- We'll assemble your Y-piece, if you already have one at home
- We'll take back the packaging material and recycle it
- We'll disconnect your old appliance and take it back for free
- We'll test your new appliance together to ensure it's working properly
For certain products such as washing machines, dryers, and televisions, we can also place, connect, install, hang, and/or integrate them in your home. To avail of this service, you can select one of our additional delivery and installation services on the product page or in your shopping cart. You can find current information about the options and prices on the product page of your desired product.
You also have the option to have an old white or brown goods product taken away. The old product must be ready for transport:
- Empty, dry, and clean (free of, for example, ice and food residues)
- Completely disconnected
- Intact
- Ready for transport