Repairs

For a small volume item that was delivered by post, you should go to the after-sales service of your nearest MediaMarkt store. Our staff will check the device and send it to a repair service or replace it.

For a large volume item that was delivered by our transport service, please contact us via the contact page of our website. Our staff will then put you in touch with the manufacturer for an inspection and repair at your home.

Have you purchased a large volume item and it is not functioning properly?

You can request an intervention at MediaMarkt, either through the store or via our customer service. Our staff will open a case with the brand's authorized repair technician for you.

If you purchased a product at one of our local stores and want to know the status of your repair, please contact the relevant store directly.

If you bought a small volume product (delivered by bpost) from our online store and submitted it for repair at the after-sales service of a local store, please contact that local store directly.

On your repair document, there is a QR code, as well as a link if you prefer, which gives you access to the tracking tool. After identification, you will be able to see the status of your case.

Of course, we are a multichannel company, so you receive the same service in all our stores.

Did you purchase your item during a trip to the seaside, and when you got home it no longer worked? No problem, just go to your nearest MediaMarkt to have the item checked.

Even if you bought the item online, you can, if you wish, visit a local store for further assistance.

Go to our after-sales service in the store; our staff will be happy to assist you. Our Smartbar team also performs some interventions in the store.

This depends on where you have the device repaired. Please ask at the information desk.

The Smartbar is our own configuration and repair service for laptops and smartphones. You can also go there to have your smartphone set up and ready to use.

It is best to first contact the MediaMarkt store you wish to visit. This way, you can check if you can come by immediately or if an appointment needs to be made. You can also inquire about this in the store itself .

Of course, we are a multichannel company, so you receive the same service in all our stores.

Did you purchase your item during a trip to the seaside, and when you got home it no longer worked? No problem, just go to your nearest MediaMarkt to have the item checked.

Even if you bought the item online, you can, if you wish, visit a local store for further assistance."

The MediaMarkt Smartbar repairs all screens of the most common brands of smartphones, tablets, and computer monitors. Damage that we can repair includes:

• a broken or cracked screen
• a defective home button
• a defective camera
• battery issues

We cannot repair water damage or a bent screen. You can request a complete overview of all repair possibilities at the Smartbar of your local MediaMarkt store.

Depending on the damage and the type of device, it usually takes about an hour for the repair to be completed. Repairs of a laptop screen can take up to 3 working days, provided we have the parts in stock, as we need to order the new screen.

Can I have large appliances repaired as well? MediaMarkt uses the manufacturer's authorized repair technician who is responsible for carrying out the repairs. If you need information or wish to request an intervention, you can contact our customer service via 02 808 68 16.

MediaMarkt maakt gebruik van de erkende reparateur van het merk die verantwoordelijk is voor het uitvoeren van de reparaties. Nadat het bestand is aangemaakt, neemt de erkende reparateur contact met u op om een afspraak te maken. Dit kan variëren van een reparatie aan huis tot een ophaling en levering service zodra het product is gerepareerd.

Can I still have a large appliance repaired if it is no longer under warranty? MediaMarkt uses the manufacturer's authorized repair technician who is responsible for carrying out the repairs. The costs will be based on various factors (type of problem, parts, time needed for repair, etc.).

Yes, large appliances can be repaired, even if they are out of warranty. The costs include travel charges, which vary by brand, as well as the costs for parts and labor, with some services having fixed rates.