Warranty & insurance
Legal warranty
The statutory warranty is valid for 2 years from the date of delivery. For professional customers, this is 1 year.
You do not have to pay anything for the statutory warranty. It applies if the product has a conformity defect, such as a technical defect or a manufacturing error."
Yes, depending on the product, you can extend the warranty period:
- Garantie+: for all devices, with the exception of drones and smartphones: this extends your warranty up to 5 years (2 years statutory warranty + 3 years extended warranty).
- Omnium+: cover all your devices for up to 60 months against breakdowns, accidental user damage, and theft.
- Omnium 1Y: protect your smartphone against accidental damage for a period of 12 months.
- Omnium Basic: cover your devices for up to 60 months against breakdowns and accidental user damage."
Yes. Repairs via our Smartbar are separate from the free repair/replacement option under the statutory warranty for goods, digital content, and digital services purchased from us for defects that existed at the time of delivery. Therefore, the statutory warranty period continues after you are returned to possession of your product or a replacement product."
The warranty period begins on the date of delivery and lasts for 2 years.
Your receipt or purchase invoice is your warranty proof. So please keep it safe.
Take your receipt to the after-sales service in our physical stores or contact us for instructions (email: [email protected]; telephone number: 02 808 68 16.
The period for the statutory warranty begins on the date of delivery.
It is not necessary, but please keep all the components and your receipt.
In the case of a repair, the statutory warranty period continues after you are returned to possession of your product or a replacement product.
If you have the screen repaired at the Smartbar (outside the statutory warranty), an internal warranty of 3, 6, or 9 months applies depending on the product. This warranty is only valid for the screen itself.
Garantie+
Thanks to Garantie+, you enjoy extra long warranty of up to 5 years! Depending on the purchase price of your device, you pay a small additional fee and your 2-year warranty is extended by 3 years.
The price of Garantie+ depends on the value and type of product purchased.
The purchase receipt with your contract number serves as proof of the extended warranty.
Contact the store where you made your purchase or our contact centre with as much information as possible:
- What item did you buy?
- Where did you purchase the item?
- When did you purchase the item?
- Under which name was the item purchased?
Based on this information, we will search for the contract number to assist you as quickly as possible.
Contact the insurer immediately after a breakdown. The contact details can be found on your purchase receipt or below.
In the event of a breakdown and/or problems, the insurer must be contacted immediately. All repairs and associated costs that occur prior to this are not covered by Warranty+.
Contact us from Monday to Friday from 9 am to 7 pm and Saturday from 9 am to 1 pm. **
Tel: +32 800 12 825
** Excluding public holidays in Belgium.
The period begins after the expiry of the 2-year statutory warranty from the date of purchase (date stated on the purchase receipt).
The extended warranty (Garantie+) is offered for practically all our products, including televisions, home cinemas, hi-fi systems, and large household appliances (refrigerator, freezer, washing machine, etc.). Please refer to our general terms and conditions for exclusions."
After the 2-year statutory warranty, MediaMarkt offers an additional 3 years of extended warranty. This way, you can ultimately enjoy your purchase worry-free for a total of 5 years.
The extended warranty (Garantie+) covers the repair or replacement of the device at no cost to the customer in the event of an electrical or mechanical defect. Warranty+ consists of 2 years of statutory warranty + 3 years of extended warranty, with the following depreciation:
- In the 3rd year, there is coverage up to 100% of the purchase price.
- In the 4th year, there is coverage up to 80% of the purchase price.
- In the 5th year, there is coverage up to 60% of the purchase price.
If the repair costs more, we will compensate this with a gift voucher.
If the product was used in a manner not permitted by MediaMarkt. In the case of accidental damage (fire, water, or natural disaster) and in the event of damage caused by incorrect usage of the device.
In case of a breakdown and/or problems, the insurer must be contacted immediately. All repairs and associated costs that occur prior to this are not covered by Garantie+.
The details regarding the product, limitations, and the conditions of the contract are available in the general terms and conditions."
Garantie+ provides you with a total of 5 years of warranty: 2 years of statutory warranty + 3 years of extended warranty. It offers the same protection as the 2-year statutory warranty, meaning repair or replacement of the item at no cost to the customer in the event of an electrical or mechanical defect. You can apply for Warranty+ for televisions, audio and visual equipment, and large household appliances.
Omnium is an insurance policy that also covers accidental damage. It offers you up to 60 months of protection against accidental damage, defects, and accidental oxidation from the date of purchase.
When you buy a device in our online shop, you can see on the product page whether extended warranty (Garantie+) or Omnium is available for that product. When you select this option, it will be added as an additional item to your shopping cart. This Garantie+ or Omnium item will also be mentioned in your order confirmation and in your invoice. In the PDF document that you receive as an attachment in your order confirmation email, the Garantie+ or Omnium item is listed along with your contract number. You should keep this number and mention it for any questions regarding your extended warranty or insurance.
No, unfortunately, that is not possible.
You are covered while you are traveling outside of Belgium. If an electrical fault with the insured item occurs outside of Belgium, you must notify the insurer as soon as possible. If your claim under the extended warranty is approved, the insurer will assist you upon your return to Belgium.
The extended warranty is also valid for professional customers. This extends the warranty period to 5 years after purchase.
Omnium+
Omnium+ covers breakdowns, accidental user damage, and theft for up to 60 months.
That depends on the purchase price of your device. Please refer to the pricing table.
The purchase receipt with your contract number serves as proof of the insurance.
Contact the store where you made your purchase or our contact centre with as much information as possible:
- What item did you buy?
- Where did you purchase the item?
- When did you purchase the item?
- Under which name was the item purchased?
Based on this information, we will search for the contract number to assist you as quickly as possible.
Contact our external service in the event of a breakdown or damage. The contact details can be found on your purchase receipt or below.
Contact us from Monday to Friday from 9 am to 7 pm and Saturday from 9 am to 1 pm.**
Tel: +32 800 12 823
** Excluding public holidays in Belgium.
The period begins from the date of purchase (date stated on the purchase receipt).
You can purchase Omnium+ for practically all our devices. Please refer to our general terms and conditions for exceptions.
The Omnium+ insurance has a maximum duration of 60 months starting from the date of purchase and can be cancelled at any time.
The Omnium+ insurance covers defects, accidental damage, and theft.
The insurer compensates the customer at the invoiced value in the form of a gift voucher.
The details regarding the product, limitations, and the conditions of the contract are available in the general terms and conditions.
Keep your receipt and your contract, as this will enable us to assist you quickly with any issues that may arise.
Garantie+ provides you with a total of 5 years of warranty: 2 years of statutory warranty + 3 years of extended warranty. It offers the same protection as the 2-year statutory warranty, meaning repair or replacement of the item at no cost to the customer in the event of an electrical or mechanical defect. You can apply for Warranty+ for televisions, audio and visual equipment, and large household appliances.
Omnium is an insurance policy that also covers accidental damage. It offers you up to 60 months of protection against accidental damage, defects, and accidental oxidation from the date of purchase.
An Omnium+ insurance policy is currently only available in one of our physical stores. The contract number for your Omnium+ is noted on your receipt/invoice. Below you can find the list of our MediaMarkt stores in Belgium.
No, unfortunately, that is not possible.
You are also covered for damage abroad. You must complete the administrative procedures in Belgium and notify the insurer as soon as possible.
The Omnium+ insurance is also valid for professional customers. This provides the device with the best protection against damage, defects, and accidents.
Omnium 1Y
Thanks to the MediaMarkt Omnium Telecom insurance, you protect your product against accidental damage and oxidation for 1 year.
- Omnium 1Y covers your smartphone against accidental damage.
- Omnium+ additionally covers your smartphone against theft.
That depends on the purchase price of your device. Please refer to the pricing table.
The invoice with your contract number serves as proof of the insurance.
Contact the store where you made your purchase or our contact centre with as much information as possible:
- What item did you buy?
- Where did you purchase the item?
- When did you purchase the item?
- Under which name was the item purchased?
Based on this information, we will search for the contract number to assist you as quickly as possible.
Keep your contract number, which can be found on your invoice, handy and go immediately to the following site to report your claim:
You can reach us via email at [email protected] or by phone at +32 800 12 823.
Opening hours for telephone support: Monday to Friday from 9 am to 7 pm and Saturday from 9 am to 1 pm.*
* Excluding public holidays in Belgium. No premium rate number.
The period begins from the date of purchase (date stated on the purchase receipt).
The Omnium 1Y contract has a fixed duration of 1 year starting from the date of purchase.
The Omnium 1Y insurance covers:
- Accidental damage: ensuring the repair of the device, replacement, or compensation.
When you buy a device in our online shop, you can see on the product page whether the Omnium 1Y insurance is available for that product. When you select this option, it will be added as an additional item to your shopping cart. This Omnium 1Y item will also be mentioned in your order confirmation and in your invoice. In the PDF document that you receive as an attachment in your order confirmation email, the Omnium 1Y item is listed along with your contract number. You should keep this number and mention it for any questions regarding your insurance
The details regarding the product, the limitations, and the terms of the contract are available in the general terms and conditions.
Your receipt or purchase invoice, contract, and the box with your IMEI number.
No, unfortunately, that is not possible.
You are also covered for damage abroad; however, you must complete the administration in Belgium, and you should report this as soon as possible
Omnium Basic
Omnium Basic covers breakdowns and accidental user damage for up to 60 months.
Garantie+ offers you a total of 5 years of warranty: 2 years of statutory warranty + 3 years of extended warranty. It provides the same protection as the 2-year statutory warranty, meaning repair or replacement of the item at no cost to the customer in the event of an electrical or mechanical defect.
Omnium Basic is an insurance policy that also covers accidental damage. It offers you up to 60 months of protection against accidental damage, defects, and accidents from the date of purchase
That depends on the purchase price of your device. Please refer to the pricing table.
The purchase receipt with your contract number serves as proof of the insurance.
Contact the store where you made your purchase or our contact centre with as much information as possible:
- What item did you buy?
- Where did you purchase the item?
- When did you purchase the item?
- Under which name was the item purchased?
Based on this information, we will search for the contract number to assist you as quickly as possible.
Contact our external service in the event of a breakdown or damage. The contact details can be found on your purchase receipt or below.
Contact us from Monday to Friday from 9 am to 7 pm and Saturday from 9 am to 1 pm.**
Tel: +32 800 12 823
** Excluding public holidays in Belgium.
The period begins from the date of purchase (date stated on the purchase receipt).
You can purchase Omnium Basic for practically all our devices. Please refer to our general terms and conditions for exceptions.
The Omnium Basic insurance has a maximum duration of 60 months starting from the date of purchase and can be cancelled at any time
The Omnium Basic insurance covers:
- The Omnium Basic insurance covers defects and/or accidental damage.
- The insurer compensates the customer at the invoiced value in the form of a gift voucher
The details regarding the product, limitations, and the conditions of the contract are available in the general terms and conditions.
An Omnium Basic insurance policy is currently only available in one of our physical stores. Below you can find the list of our MediaMarkt stores in Belgium.
Keep your receipt and your contract, as this will allow us to assist you quickly with any issues that may arise.
No, unfortunately, that is not possible yet.
You are also covered for damage abroad. You must complete the administrative procedures in Belgium and report this to the insurer as soon as possible.
The Omnium Basic insurance is also valid for professional customers. This provides the device with the best protection against damage, defects, and accidents.
Warranty with repairs
Yes. Repairs via our Smartbar are separate from the free repair/replacement option under the statutory warranty for goods, digital content, and digital services purchased from us for defects that existed at the time of delivery. Therefore, the statutory warranty period continues after you are returned to possession of your product or a replacement product."
If the screen and/or battery are repaired at an approved repair centre, your warranty remains valid.
If you have the screen and/or battery repaired at a Smartbar, there is an internal warranty of 3 to 12 months that applies. This warranty is only valid for the screen/battery repair and the part itself. Please refer to our general terms and conditions.
Yes, you can.
For smartphones, we offer our Omnium 1Y or Omnium+ insurance. With this, you can provide additional protection for your smartphone against accidental damage and/or theft. You can read here about the specific differences between the two insurances.
For all other devices, there is a specific Omnium Basic or Omnium+ insurance. These provide up to 60 months of additional protection against damage, defects, accidents, and/or theft
If your device is still within the warranty period, an authorised repair service for the specific brand will assess it and keep you informed.
That depends on the product, brand, and issue. Bring your device to one of the MediaMarkt stores, and we will be happy to assist you.
If your product is under warranty and it concerns a manufacturing defect or technical damage, you can have the product repaired at no cost. We will then send it back to the manufacturer. If the damage occurs outside the warranty period of your product, the repair will be chargeable. Additionally, if it concerns damage that does not fall under manufacturing defects or technical issues, you will need to pay for the repair.
If the damage is not covered by the statutory warranty, MediaMarkt offers a variety of warranty and insurance options. Be sure to check our services page.
You can still have the product repaired through MediaMarkt. We will provide a quotation, after which you can decide whether you want to proceed with the repair or not. Please note, if you choose to have a device returned unrepaired, there may be associated costs.
Transport & assembly
Thanks to a small additional fee, you are covered against accidental damage during transport or assembly.
The price of this insurance is €9.99.
The purchase receipt with your contract number serves as proof of the extended warranty.
The invoice with your contract number serves as proof of purchase.
Contact the store where you made your purchase or our contact centre with as much information as possible:
- What item did you buy?
- Where did you purchase the item?
- When did you purchase the item?
- Under which name was the item purchased?
Based on this information, we will search for the contract number to assist you as quickly as possible.
Contact the insurer immediately after the damage occurs. The contact details can be found on your purchase receipt or below.
In the event of a breakdown and/or problems, the insurer must be contacted immediately. All repairs and associated costs that occur prior to this are not covered by Garantie+.
Contact us from Monday to Friday from 9 am to 7 pm and Saturday from 9 am to 1 pm.**
Tel: +32 800 12 825
** Excluding public holidays in Belgium
It lasts for 10 days and starts from the date of purchase (the date stated on the purchase receipt).
No, unfortunately, that is not possible.
The Transport & Assembly insurance is only valid in Belgium
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Opening hours: Mon-Sat: 8 a.m. - 8 p.m.
Our opening hours vary on public holidays.