Getting your smartphone or tablet screen repaired

The repair time depends on the availability of the part that needs to be repaired. If necessary, we will order this part, and it is usually available in our store within 48 hours.

If your product is insured, you should first contact your insurer. More information can be found at www.mediamarkt.be/en/service/insurances

We repair various devices up to 3 years old from brands such as Samsung, Huawei, and Apple.

Certified Smartbar technicians carry out the repair. They are well-trained and continuously update their knowledge.

To prevent future damage, you might consider using a screen protector for your smartphone. You can choose between film or glass. Please note that we offer this service for an additional fee.

Water damage, a bent screen, and a bent frame are not eligible for repair.

In the store, you can choose from the following payment options below:

• Cash
• Bancontact / Mister Cash
• Credit card
• MediaMarkt gift card

Follow the steps below to disable Google Smart Lock:

1. Go to 'Screen Lock and Security' (Android 8.0 version).
2. Scroll down and click on 'Other Security Settings'.
3. Go to the 'Advanced' section and select 'Trust Agents' and turn off 'Smart Lock'.

Yes, you can visit the Smartbar in all MediaMarkt stores for the repair of your smartphone or tablet.

In principle, yes, but we assess each situation to see what is possible. Visit your local MediaMarkt for more information.

The costs vary depending on the brand and model. Use the model finder to determine the repair price.

After assessment by our technicians, you will receive a quote. If any other parts need to be replaced, we will inform you in advance.

No, we do not charge any assessment fees.

In the case of a defect or issue covered by the warranty, you need to send the device for repair, and we cannot perform repairs at the Smartbar in the store.

Yes, the legal warranty remains applicable and can be claimed at MediaMarkt.

Depending on the type of screen and device, you have a minimum warranty of 3 months. This does not apply to scratches and other visible damage resulting from use.